See below for a list of frequently asked questions about technology audits and our process.

What is a technology audit?

When an auditing specialist (or auditing specialist team) performs a technology audit, they thoroughly search your company’s technology bills and invoices to identify errors, uncover where you’re overspending on technology, and find opportunities for you to save.

A telecom audit should occur once every 12-18 months; however, some audit services offer a monthly review for up to a year after the initial audit to ensure you’re managing your telecom expenses effectively.

On a basic level, a telecom audit should include a review of your bills to identify errors and make corrections.
With a technology audit from PAG, you can expect to receive:

  • An expert review of every line item on your invoices
  • A thorough comparison of charges to your contract and billing tariffs
  • Identification of any billing mistakes, unused services, and credits or refunds due from your carrier
  • An enterprise-wide inventory of your lines, circuits, devices, and features
  • Services properly assigned to the correct cost centers
  • An understanding of all existing contracts, commitments, and terms
  • A formal contract strategy
  • New contracts with better terms and conditions to level the playing field
  • A thorough review of procurement policies for telecom-related orders
  • Suggestions for procurement policy revisions to eliminate potential breakpoints
  • A blueprint for future vendor accountability reviews
  • Price points, accurate billing, and more to ensure any corrections put in place stay correct moving forward

Conducting a comprehensive telecom audit involves combing through each of your company’s technology bills and invoices to identify every possible billing error. After uncovering errors, your auditor will contact your vendors to ensure each bill is corrected and secure the maximum credit or refund.

For the best results, your auditor will review all billing line items to determine whether you’re paying for any features, lines, circuits, or other charges for unused or unnecessary services. Additionally, they’ll review all individual contracts to help you devise – or refine – a formal contract strategy and reduce technology spending moving forward.